Return or exchange an item
If you are not satisfied with your purchase you can return the item to us in its original condition within 30 days of receipt. Due to the nature of the products we sell, returned items have to be unused and unopened and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge. It is advisable that you contact us through our contact page before returning an item and let us know why the purchase is being returned.
Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is:
*Any discrepancies or damaged items need to be reported within 36 hours of being delivered. Replacement of faulty items are sent back out to you free of charge.
**All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in an unclean condition will not be checked and the returned item will be refused.
***We offer a 3 month warranty on everything, if the item develops a fault within 1 month we can offer a refund or exchange, after 1 month it is exchange only.