Privacy Policy

Privacy Policy for We, at Charlotte French treat the privacy of our visitors with the highest importance. This policy details the measures we take to preserving and safely guarding your privacy when you visit or communicate with our site or personnel. An explanation of how we may store or use personal information about you is explained in this Privacy Policy.

Regular updates of the Privacy Policy are completed, requiring you to check back on this Policy from time to time.

1. The information collection operation of this site may require collection and processing of the following data: 1.1) Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information. 1.2) Information given to us when you contact us for any reason. 1.3) Data offered by filled out forms on our site, like a registration or purchase.

2. Cookies:

Our advertisers and us may have the occasion to collect information in regards to your computer for our services. The information is gained in a statistical manner for our use or advertisers on our site. Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies. Close to the above, data gathering can be about general online use through a cookie file. When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve our site’s services or products for you. You may elect to decline all cookies via your computer. Every computer has the ability to decline file downloads like cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that require cookies. Any of our advertisers may also have a use for cookies. We are not responsible, nor do we have control of the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement.

3. Your Information and how it is Used:

Primarily, we collect and store data about you to help us provide better a service and products to you. The following are purposes we use your information for:

3.1) When you make a purchase from we need to collect the following information from you: full name, address, email & phone number in order for us to be able to ship your purchases to you. Once your purchase has been delivered, you may at anytime request that we delete all your contact details from our records. We may also communicate with you from time to time about other products or services you may find of interest, unless you have requested otherwise.

3.2) We have the right to notify you of changes to our website, products or services that could affect our service to you.

3.3) Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent sale.

3.4) We will never sell your information to a third party.

3.5) An opportunity for declining our services is provided at check out on our site.

3.6) At any time you may contact us through our contact page and request to have any and all data that we may have on you deleted from our database.

How long do we retain your personal data when it’s no longer needed for processing?

  • Inactive accounts are retained for 1 month
  • Pending orders are retained for 1 day
  • Failed orders are retained for 1 day
  • Cancelled orders are retained for 1 day
  • Completed orders are retained for 6 months

4. Storage of Personal Data:

4.1) The European Economic Area is large, but we may have to transfer data outside of this area. If data is transferred outside the European Economic Area it will be for storing and processing. A processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information. An example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer. When you click submit of your payment details, personal information or other electronic communication you agree to the transfer for storage and processing. We take all necessary steps for security known to be in agreement with the Privacy Policy found here. 4.2) Information submitted by you is stored on secure servers we have. Any payment or transaction details will be encrypted for full safety measures to be in use. 4.3) As you know, transmission of data on the internet is never guaranteed regarding safety. It is impossible to guarantee your safety with electronic data and transmission. You are therefore at your own risk if you elect to transmit any data. When offered you may create a password, but you are responsible for keeping it confidential.

5. Information Sharing:

5.1) We will never share your personal information to entities such as subsidiaries, holding companies and their subsidiaries. Information is shared only when applicable to our suppliers and shipping company in order to complete your purchase.

6. Third Party Links: Links on our site that belong to third parties may be found. These websites have their own Privacy Policy, which you agree to when you link to the site. You should read this third party policy. We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way to control the third party sites.

7. Contacting Us: We welcome all queries including questions you may have regarding this Privacy Policy. Please do not hesitate to contact us should you have any questions.